The Paper Elf | FAQ | T&C
Before making any purchases, please kindly read our terms and conditions!
PLACING YOUR ORDER OF FLOWERS:
We will only accept orders made at least 3 days in advance. This is to ensure that we have ample time to source for the required flowers.
Flowers are seasonal & each bouquet is handcrafted uniquely to order, so please take note that the bouquets received will not be identical to our photos. Please kindly provide allowance for replacements of certain flowers & colour-tones (filler flowers) should they not be available at the moment.
For preserved roses and hydrangeas, colours may vary slightly as stocks come in different batches. Please kindly provide allowance for shade differences if any.
Upon Checkout, we accept online payments of Visa, Masters & PayPal.
We also accept convenient offline manual payments of PayNow (UEN 53391452C) & Bank Transfer to UOB Bank (395-312-930-0). We will only process orders only when full payment has been made.
Anytime at 303 Serangoon Ave 2 (550303) .
Upon making your order, do kindly drop us a WhatsApp message on your preference and we will arrange accordingly.
Monday - Saturday (Chargeable at $10.90)
9.00am – 2.00pm
1.00pm – 6.00pm
5.00pm – 10.00pm
Deliveries will be WITHIN these time slots. No choosing of specific timing. (E.g. 11am sharp / 2 - 3pm)
NO DELIVERIES ON SUNDAYS, ONLY SELF-COLLECTION AT 303 SERANGOON AVE 2.
No deliveries on Public Holidays.
We DO NOT DELIVER TO: Sentosa Island, Changi Airport, Jurong Island, Woodlands Industrial Park, all army camps, all prisons/ reformative centres, all sea ports, all airports, Pulau Tekong, Pulau Ubin, St Johns, Jurong Shipyard, Keppel Shipyard, Sembawang Shipyard, Woodlands Checkpoint, Tuas Checkpoint, Seletar Airport, Bukit Panjang Hill & Ministry of Defence.
It is the customers' responsibility to ensure that their recipients will be at the delivery address/ timing they stated in their order.
Upon our courier's arrival at the delivery location, if no recipient or representative is available to receive the order, our courier will call the recipient and/or the sender. If both the sender and recipient cannot be contacted within 5 minutes of the courier's arrival, the order will be placed at the door-step or left with reception/front desk. Indication of order delivered is reflected with our external courier service's system should verification be requested. All delivery time slots chosen are of customer's selection, we will not be responsible for any loss, theft or damage.
The Paper Elf cannot accept responsibility for late/ failed delivery if:
Incorrect/incomplete delivery address given.
Incorrect contact number provided.
No valid means of contact.
REDELIVERY OR REDIRECTION REQUESTS:
Customers who wish to amend their delivery details must do so 48 hours before initial delivery date. Any changes 1 day before initial delivery will incur an additional charge of $10.90. As we have scheduled other customers with their selected time slots & routes in advance, we should practise fairness & try our best not to experience delays for all parties.
REFUNDS, EXCHANGES AND CANCELLATION OF FLOWER ORDERS:
Refunds would only be applicable for cancellation of orders 3 days in advance from required date of order. There will be an admin fee (depending on your order, we will inform you accordingly) mandatory to all refunds.
Fresh Flowers Orders: Fresh flowers are considered perishable goods, no refunds or exchange of arrangements collected by customers after 30 minutes. We will not be liable for any damages & do not offer refunds. No changing of delivery/ self-collection date- If need be, please inform us at least 48 hours in advance.