The Paper Elf | FAQ
Before making any purchases, please kindly read our terms and conditions!
PLACING YOUR ORDER OF FLOWERS:
We will only accept orders made at least 3 days in advance. This is to ensure that we have enough time to source for the required flowers.
Flowers are seasonal & each bouquet is handcrafted uniquely, so please take note that the bouquets received will not be identical to our photos. Please kindly provide allowance for replacements of certain flowers (filler flowers) should they not be available at the moment.
Upon Checkout, we accept online payments of Visa, Masters & PayPal.
We also accept convenient offline manual payments of PayNow (UEN 53391452C), DBS Paylah! (9004 7788) & Bank Transfer to UOB Bank (395-312-930-0)
(For customers who would be driving) Anytime at our Home Studio’s carpark BLK 303 Serangoon Ave 2 (550303)
(For customers who would be taking the train) Anytime at Lorong Chuan MRT.
Upon making your order, do kindly drop us a WhatsApp message/ email on your preference and we will arrange accordingly.
DELIVERY TERMS AND CONDITIONS:
Delivery is only available in Singapore.
Normal Delivery Schedule (Chargeable at $10.90)
Morning Slot - 10.00am – 12.00pm
Afternoon Slot - 2.00pm – 5.30pm
Night Slot – 8.00pm – 9.00pm
Normal Delivery fee applies for all one off orders except for these following areas: Sentosa Island, Changi area, Jurong Island, Woodlands Industrial Park, Tuas area. Kindly note that there will be additional delivery charges amounting at $30 for the above following areas. We will notify you the additional payment details via WhatsApp/ email. We DO NOT DELIVER TO: All army camps, all prisons/ reformative centres, all ports, all airports, Pulau Tekong, Pulau Ubin, St Johns, Jurong Shipyard, Keppel Shipyard, Sembawang Shipyard, Woodlands Checkpoint, Tuas Checkpoint, Seletar Airport & Ministry of Defence.
If you need to deliver out of our delivery hours or would like to request for a specific delivery time-slot, please kindly email us after sending in your order and indicate your request for special delivery and its details.
Upon our courier's arrival at the delivery location, if no recipient or representative is available to receive the flowers, our courier will call the recipient and/or the sender for further instructions. If both the sender and recipient cannot be contacted within 5 minutes of the courier's arrival, the flowers will be placed at the door-step or left with reception/front desk. A photo will be taken as proof of delivery and sent to our customer. We will not take responsibility for lost or damaged items.
The Paper Elf will not accept responsibility for the following situations:
· Incorrect/incomplete delivery address given.
· Incorrect/no valid contact number provided.
· No such person at delivery address.
· Recipient not present at delivery address during scheduled delivery hours and no representative is able to receive on their behalf
In the event that there needs to be a re-delivery, a redelivery fee of $10.90 will be charged.
REFUNDS, EXCHANGES AND CANCELLATION OF FLOWER ORDERS:
Refunds would only be applicable for cancellation of orders 4 days in advance from required date of flowers. There will be an admin fee (depending on your order, we will inform you accordingly) mandatory to all refunds.
As flowers are considered perishable goods, no refunds or exchange of items collected by customers after 30 minutes. We will not be liable for any damages or wilted flowers.