The Paper Elf | FAQ
Before making any purchases, please kindly read our terms and conditions!
PLACING YOUR ORDER OF FLOWERS:
We will only accept orders made at least 3 days in advance. This is to ensure that we have enough time to source for the required flowers.
Flowers are seasonal & each bouquet is handcrafted uniquely to order, so please take note that the bouquets received will not be identical to our photos. Please kindly provide allowance for replacements of certain flowers & colour-tones (filler flowers) should they not be available at the moment.
Upon Checkout, we accept online payments of Visa, Masters & PayPal.
We also accept convenient offline manual payments of PayNow (UEN 53391452C), DBS Paylah! (9004 7788) & Bank Transfer to UOB Bank (395-312-930-0)
(For customers who would be driving) Anytime at our Home Studio’s carpark 303 Serangoon Ave 2.
(For customers who would be taking the train) Anytime at Lorong Chuan MRT / Serangoon Circle Line MRT.
Upon making your order, do kindly drop us a WhatsApp message on your preference and we will arrange accordingly.
DELIVERY TERMS AND CONDITIONS:
Delivery is only available in Singapore.
Normal Delivery Schedule (Chargeable at $10.90)
Morning Slot - 10.00am – 12.00pm
Afternoon Slot - 2.00pm – 5.30pm
Night Slot – 8.00pm – 10.00pm
We DO NOT DELIVER TO: Sentosa Island, Changi area, Jurong Island, Woodlands Industrial Park, Tuas area, all army camps, all prisons/ reformative centres, all ports, all airports, Pulau Tekong, Pulau Ubin, St Johns, Jurong Shipyard, Keppel Shipyard, Sembawang Shipyard, Woodlands Checkpoint, Tuas Checkpoint, Seletar Airport, Bukit Panjang Hill & Ministry of Defence.
Upon our courier's arrival at the delivery location, if no recipient or representative is available to receive the flowers, our courier will call the recipient and/or the sender for further instructions. If both the sender and recipient cannot be contacted within 5 minutes of the courier's arrival, the flowers will be placed at the door-step or left with reception/front desk. A photo will be taken as proof of delivery and sent to our customer. We will not take responsibility for lost or damaged items.
The Paper Elf will not accept responsibility for the following situations:
· Incorrect/incomplete delivery address given.
· Incorrect/no valid contact number provided.
· No such person at delivery address.
· Recipient not present at delivery address during scheduled delivery hours and no representative is able to receive on their behalf.
In the event that there needs to be a re-delivery, a redelivery fee of $10.90 will be charged.
REFUNDS, EXCHANGES AND CANCELLATION OF FLOWER ORDERS:
Refunds would only be applicable for cancellation of orders 3 days in advance from required date of flowers. There will be an admin fee (depending on your order, we will inform you accordingly) mandatory to all refunds.
As flowers are considered perishable goods, no refunds or exchange of items collected by customers after 30 minutes. We will not be liable for any damages or wilted flowers. Thank you for your understanding.