The Paper Elf | FAQ | T&C

Before making any purchases, please kindly read our terms and conditions!

VALENTINE'S DAY 2021

< ONLY APPLICABLE FOR 12TH TO 14TH FEB ORDERS >

  • Delivery schedule options are either 10am to 4pm OR 7pm to 10pm. NO CHOOSING OF SPECIFIC TIMINGS (I.E. 2.30pm / 11am to 12pm) 

  • Self-Collection will only be available before 14th Feb at 303 Serangoon Ave 2 Home Studio's carpark. Timing can be arranged upon confirmation of order. 

  • NO SELF-COLLECTION ON 14TH FEBonly delivery services. 

  • No deliveries to the following locations: Shopping malls, MBS, school campuses, hospitals, medical centres & our usual locations stated below. 

  • Please double check that your recipient will be around on that day & fill in the correct address & date. Shipping Details = Delivery location of flowers.

  • Orders will be closed once all slots are filled up.

  • Customers who wish to amend delivery details must do so 48 hours before initial delivery timing. Any redirection/ redelivery within the next 24 hours of initial delivery will incur an additional charge of $10.90. As we have scheduled other customers with their selected time slots & routes, we should be fair & try our best not to have delays for all parties. 

PLACING YOUR ORDER OF FLOWERS:

We will only accept orders made at least 3 days in advance. This is to ensure that we have enough time to source for the required flowers.

Flowers are seasonal & each bouquet is handcrafted uniquely to order, so please take note that the bouquets received will not be identical to our photos. Please kindly provide allowance for replacements of certain flowers & colour-tones (filler flowers) should they not be available at the moment.

PAYMENT:

Upon Checkout, we accept online payments of Visa, Masters & PayPal. 

We also accept convenient offline manual payments of PayNow (UEN 53391452C), DBS Paylah! (9004 7788) & Bank Transfer to UOB Bank (395-312-930-0).

 

SELF-COLLECTION:

Anytime at 303 Serangoon Ave 2 .

Upon making your order, do kindly drop us a WhatsApp message on your preference and we will arrange accordingly. 

DELIVERY TERMS AND CONDITIONS:

Local Delivery Schedule Monday - Saturday (Chargeable at $10.90)

Morning Slot - 10.00am – 1.00pm

Afternoon Slot - 2.00pm – 5.00pm 

Night Slot – 8.00pm – 10.00pm

Deliveries will be WITHIN these time slots. No choosing of specific timing.

NO DELIVERIES ON SUNDAYS, ONLY SELF-COLLECTION AT 303 SERANGOON AVE 2.

We DO NOT DELIVER TO:  Sentosa Island, Changi area, Jurong Island, Woodlands Industrial Park, Tuas area, all army camps, all prisons/ reformative centres, all ports, all airports, Pulau Tekong, Pulau Ubin, St Johns, Jurong Shipyard, Keppel Shipyard, Sembawang Shipyard, Woodlands Checkpoint, Tuas Checkpoint, Seletar Airport, Bukit Panjang Hill & Ministry of Defence. 

It is the customers' responsibility to confirm that their recipientswill be at the delivery address/ timing they stated in their order. 

Upon our courier's arrival at the delivery location, if no recipient or representative is available to receive the order, our courier will call the recipient and/or the sender for further instructions. If both the sender and recipient cannot be contacted within 5 minutes of the courier's arrival, the order will be placed at the door-step or left with reception/front desk. Indication of order delivered is reflected with our external courier service's system should verification be requested. We will not take responsibility for lost or damaged items. All delivery time slots chosen are of customer's selection, we are not responsible for any missing items  should the recipient not be around to collect the order. 

 

The Paper Elf will not accept responsibility for the following situations:

·       Incorrect/incomplete delivery address given.

·       Incorrect/no valid contact number provided.

Customers who wish to amend delivery details must do so 48 hours before initial delivery timing. Any redirection/ redelivery within the next 24 hours of initial delivery will incur an additional charge of $10.90. As we have scheduled other customers with their selected time slots & routes, we should be fair & try our best not to have delays for all parties.

REFUNDS, EXCHANGES AND CANCELLATION OF FLOWER ORDERS:

Refunds would only be applicable for cancellation of orders 3 days in advance from required date of flowers. There will be an admin fee (depending on your order, we will inform you accordingly) mandatory to all refunds.

As flowers are considered perishable goods, no refunds or exchange of items collected by customers after 30 minutes. We will not be liable for any damages. Thank you for your understanding.

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